Refund Policy

At Top Publishers Hub, we are committed to providing transparent, reliable, and high-quality ebook support services, including formatting, editing, and self-publishing guidance. Due to the nature of digital and service-based work, our refund policy is outlined below to ensure fairness for both parties.

1. General Policy

By purchasing our services, you agree to the terms outlined in this refund policy. As our services involve time, effort, and digital delivery, refunds are only granted under specific conditions.

2. Eligibility for Refunds

You may request a refund under the following circumstances:
The request is made within 7 days of the original purchase
The service has not yet been started
There has been a duplicate or accidental payment

3. Partial Refunds

Partial refunds may be granted in cases where:

The refund amount will be calculated based on the percentage of work completed.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

5. Revisions and Issue Resolution

Customer satisfaction is important to us. If you are not satisfied with the service:

6. Processing Time

Once a refund request is reviewed and approved:

7. Payment Disputes

Before initiating any chargebacks or disputes with your bank or payment provider, we encourage you to contact us directly so we can resolve the issue promptly.

8. Policy Updates

We reserve the right to update or modify this refund policy at any time. Any changes will be reflected on this page.

9. Refund Request Process

To request a refund, please contact us with the following details: